Sir,
There's an old familiar ring here:
• Qantas executives and directors voting themselves massive salary rises and bonuses that would cripple a Third World country's economy.
• Qantas aircraft maintenance and servicing - as well as their own call-centres - being out-sourced overseas to save a buck.
• Qantas aircraft breaking down so that passengers are now bumped down (both in service and quality) to available Jetstar seats with little or no compensation.
• Jetstar passengers, 300 in all, stranded for two days in Hawaii and misinformed - and for what? Because the new outsourced service-agent there took two days to fix a “dodgy” fuel gauge.
While Qantas executives and directors continue to “feather their own nests” and to “get fat off the lamb (kangaroo)”, their customers - their full fare-paying passengers - are subjected to an increasingly shoddy and inferior service.
Thanks to a culture derived from the old '80s adage, “save a dollar, pay yourself a two-dollar bonus for delivering it”, a national icon is slowly being destroyed.
The afore-mentioned “old familiar ring” is called a death-knell, and it is tolling for Qantas.
Of course, don't expect the Government to help. Without any public tendering whatsoever, the Government has just awarded Qantas a $900 million contract, thank you very much! So much for competition!
Who is it that the politicians fly with, again courtesy of the taxpayer?
Robert Ettery,
Mirboo North, Vic.
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